1. Introduction
Fantasy Gem ("we", "us", "the Platform") operates the website at fantasygem.win and the associated mobile application. This Privacy Policy describes how we handle the personal information of registered players and visitors across both platforms.
When you create a Fantasy Gem account, make a deposit, place a bet, or simply browse the website, you share certain information with us. We want you to understand exactly what that information is, why we need it, and how we keep it safe. We do not sell personal data to third parties for marketing purposes, and we do not share your information beyond what is necessary to operate the platform and comply with applicable obligations.
This policy applies to all users of the Fantasy Gem platform, including players based in Pakistan who access the service via the website or mobile app. By using Fantasy Gem, you acknowledge that you have read and understood this Privacy Policy.
2. Data We Collect
We collect information in two ways: directly from you when you register and use the platform, and automatically through your interaction with our website and app.
Information you provide directly:
- Full name, date of birth and CNIC or other identity document details (collected during account registration or KYC verification).
- Email address and mobile number used for account creation and communication.
- Username and password (password is stored in hashed form — we never see your plain-text password).
- Payment details such as JazzCash account number, Easypaisa wallet number, bank account or card details used for PKR deposits and withdrawals.
- Any documents uploaded for verification purposes (e.g., CNIC copy, proof of address, payment confirmation screenshots).
- Communications you send to our support team via live chat, email or in-app messaging.
Information collected automatically:
- Device information including device type, operating system, browser type and version, and unique device identifiers.
- IP address and approximate location data derived from it.
- Session data including login timestamps, pages visited, bets placed, games played and time spent on each section of the platform.
- App usage data including crash reports and performance metrics collected through the mobile application.
- Cookie and tracking data as described in the Cookies section below.
3. How We Use Your Data
The information we collect is used for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, mobile number, password |
| Age and identity verification (KYC) | CNIC, date of birth, uploaded documents |
| Processing PKR deposits and withdrawals | Payment method details, transaction history |
| Fraud prevention and account security | IP address, device data, login history |
| Customer support and dispute resolution | Support communications, account activity logs |
| Promotions, bonuses and VIP programme | Betting history, deposit activity, account tier |
| Platform improvement and analytics | Session data, usage patterns (anonymised where possible) |
| Responsible gaming monitoring | Deposit frequency, session duration, betting patterns |
| Legal and compliance obligations | Identity documents, financial transaction records |
We only use your data for the purposes listed above. We do not use your personal information to make automated decisions that significantly affect your account without human oversight.
4. Payments & Financial Data
All financial transactions on Fantasy Gem are conducted in PKR. When you deposit via JazzCash, Easypaisa, Raast, bank transfer or card, your payment details are processed through secure, encrypted channels.
Fantasy Gem does not store full card numbers on its own servers. Card payment data is handled by our PCI-compliant payment processing partners. For mobile wallet transactions (JazzCash, Easypaisa), we retain only the wallet identifier and transaction reference number necessary for reconciliation and dispute resolution.
Financial records — including deposit history, withdrawal requests and transaction references — are retained for as long as necessary to comply with our financial record-keeping obligations and to resolve any disputes that may arise.
5. Cookies & Tracking Technologies
Fantasy Gem uses cookies and similar technologies on the website and mobile app. Cookies are small data files stored on your device that help the platform function correctly and allow us to understand how it is being used.
Types of cookies we use:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate the site, and security cookies that help detect fraudulent access attempts. These cannot be disabled.
- Functional cookies: Remember your preferences such as language settings, preferred payment method display, and other personalisation options.
- Analytics cookies: Help us understand how players use the platform — which pages are most visited, where users drop off, and how the app performs on different devices. This data is used in aggregate and anonymised form to improve the platform.
- Performance cookies: Monitor platform load times, error rates and technical performance to help us identify and fix issues quickly.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the platform's ability to function correctly and may prevent you from logging in or placing bets.
6. Sharing Your Data
Fantasy Gem does not sell, rent or trade your personal data to any third party for marketing or commercial gain. We share your information only in the following limited circumstances:
- Payment processors: JazzCash, Easypaisa, Raast, card networks and bank partners receive the payment data necessary to process your transactions. Each processor operates under its own privacy policy and security standards.
- Identity verification providers: Third-party KYC services may receive your identity documents for verification. These providers are contractually bound to process data only for the purpose of verification and to maintain strict security standards.
- Technology and infrastructure providers: Cloud hosting, security, and analytics service providers may process data on our behalf under data processing agreements. They do not have the right to use your data for their own purposes.
- Legal and compliance obligations: We may disclose your information if required by applicable law, court order, or regulatory authority, to the extent required and no more than necessary.
- Fraud prevention and security: In cases of suspected fraud or abuse, relevant data may be shared with fraud prevention services or other platforms in the interest of protecting the broader player community.
7. Data Security
Fantasy Gem applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or loss. These measures include:
- SSL/TLS encryption for all data transmitted between your device and our servers.
- Encrypted storage of sensitive data including identity documents and payment references.
- Password hashing using strong one-way algorithms — we never store plain-text passwords.
- Role-based access controls ensuring that only staff with a legitimate need can access player data.
- Regular security audits and vulnerability assessments of the platform infrastructure.
- Automatic session timeouts to protect inactive accounts from unauthorised access.
While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, never share your login credentials, and contact our support team immediately if you suspect any unauthorised activity on your account.
8. Data Retention
We retain your personal data for as long as your account is active and for a reasonable period afterwards, as required by our operational and legal obligations. Specific retention periods are as follows:
- Account and identity data: Retained for the lifetime of your account and for a minimum period after closure to meet record-keeping obligations and handle any post-closure disputes.
- Financial transaction records: Retained for a minimum period required for financial compliance and dispute resolution purposes.
- Betting and gaming history: Retained for the lifetime of the account and a reasonable period after closure to support responsible gaming monitoring and dispute handling.
- Support communications: Retained for a reasonable period following resolution of the relevant query to allow follow-up if needed.
- Analytics data: Aggregated and anonymised data may be retained indefinitely for platform improvement purposes. Individually identifiable session data is retained for a shorter period.
When data is no longer required and no legal obligation requires its retention, it is securely deleted or anonymised.
9. Your Rights
As a Fantasy Gem player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team through the in-platform live chat or at the email address listed in the Contact section.
- Right to access: You may request a copy of the personal data we hold about you at any time.
- Right to correction: If any of your personal information is inaccurate or out of date, you may request that we correct it. Some details (such as your registered name) can also be updated directly from within your account settings.
- Right to deletion: You may request that we delete your personal data. Note that we may be unable to delete certain data where retention is required by law, or where your account has an outstanding balance or active dispute.
- Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a complaint or query is being resolved.
- Right to data portability: You may request your personal data in a structured, machine-readable format where technically feasible.
- Right to object: You may object to the use of your data for purposes such as analytics or profiling where that processing is not strictly necessary for operating your account.
10. Protection of Minors
Fantasy Gem is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Account registration requires confirmation that the user is 18 or over, and we conduct age verification checks as part of the KYC process.
If we discover or have reason to believe that a registered account belongs to a person under 18, we will immediately suspend the account, notify the account holder, and delete or anonymise any personal data collected in connection with that account, subject to any legal retention obligations.
If you are a parent or guardian and believe your child has registered an account on Fantasy Gem, please contact our support team immediately with the relevant account details so we can take prompt action.
11. Third-Party Services
The Fantasy Gem platform integrates with a number of third-party service providers to deliver core functionality. These include payment gateways (JazzCash, Easypaisa, Raast, bank partners), game content providers, identity verification services, and cloud infrastructure providers.
Each of these third-party providers operates under its own privacy policy and terms of service. Fantasy Gem is not responsible for the data practices of these providers beyond the terms of our data processing agreements with them. We select third-party partners carefully and require them to maintain appropriate data security standards.
The Fantasy Gem website may contain links to our own internal pages only. We do not link to external third-party websites. If you independently navigate to any external website, its privacy practices are entirely outside Fantasy Gem's control and responsibility.
12. Changes to This Policy
Fantasy Gem may update this Privacy Policy from time to time to reflect changes in our practices, the platform's functionality, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.
For significant changes, we may also notify registered players directly via email or through an in-platform notification. It is your responsibility to review this page periodically. Continued use of the Fantasy Gem platform after any update to this Privacy Policy constitutes your acceptance of the revised terms.
13. Contact Us
If you have any questions, concerns or requests related to this Privacy Policy or how Fantasy Gem handles your personal data, please get in touch with us. Our support team is available 24/7 via the live chat feature on the website and mobile app.
You can also write to us at:
When contacting us about a data request, please include your registered account email address and a clear description of your request so we can locate your records and respond as quickly as possible.
For information about responsible gaming tools available on your account, visit our Responsible Gaming page. For general platform questions, the FAQ page is a good starting point.